Shipping and Return Policy
Orders are generally shipped in 1 day after your order is processed and they normally take an additional 3 - 5 business days to arrive. $49 Flat Rate shipping only available to the contiguous 48 states.
Orders are processed Mon-Fri during normal business hours.
You may return damaged or defective merchandise within 10 days of the original purchase date for a full refund minus shipping charges. It is S&B's discretion to determine if product is damaged or defective. If product was damaged during shipping, please notify shipper immediately.
S&B Tanks is constantly striving to build the finest products available and also provide the best customer service possible.
Requirements for a refund:
- Item(s) must be returned within 30 days of purchase.
- Item(s) must be in new condition.
- All parts of the product must be returned.
Shipping and reimbursement policies:
- Shipping charges are the customer's responsibility unless the return is due to S&B Tanks' error.
- It is the customer's responsibility to verify that the package actually is returned to S&B Tanks' Fontana, California location. (It is recommended that a shipping method with tracking is selected.)
- A 15% restocking fee applies unless:
- The return is due to S&B Tanks' error.
- S&B Tanks will not provide any cash refunds.
- RMA's (Return Material Authorizations) will be processed within 1 business day upon receipt of product.
- If applicable, a credit card refund will be processed within 1 business day upon receipt of product
- If a customer has terms with S&B Tanks, a credit memo is issued (emailed/faxed) at that time.